We are processing your request.
Please, don't close or refresh the page.
Tickets Help

Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions About Zoo Aquarium de Madrid

What is the Zoo Aquarium de Madrid?

The Zoo Aquarium de Madrid is a 20-hectare zoological park and aquarium located in Casa de Campo, Madrid, housing over 6,000 animals from 500 species.

When was the Zoo Aquarium de Madrid established?

The original zoo was founded in 1770, with the current facilities opened in 1972 in Casa de Campo.

What makes the Zoo Aquarium de Madrid unique?

It is one of the few zoos worldwide to host giant pandas and combines a zoo, aquarium, and dolphinarium in one location.

Where is the Zoo Aquarium de Madrid located?

The zoo is situated at Paseo Zarzón, s/n, in the Casa de Campo area of Madrid, Spain.

What animals can I see at the Zoo Aquarium de Madrid?

Visitors can see giant pandas, dolphins, koalas, gorillas, elephants, birds of prey, and many more species from all five continents.

Does the Zoo Aquarium de Madrid have educational activities?

Yes, the zoo offers educational experiences where visitors can meet sea lions, birds of prey, and exotic animals.

Are guided tours available at the Zoo Aquarium de Madrid?

Guided tours and botanical trails are available to enhance the visitor experience.

How can I get to the Zoo Aquarium de Madrid by public transport?

You can reach the zoo via Metro lines 5 and 10 at Casa de Campo station or by several bus lines including 25, 33, 55, and 65.

Is Zoo Aquarium de Madrid accessible for visitors with disabilities?

Yes, the Zoo Aquarium de Madrid provides facilities and services to accommodate visitors with disabilities.

What amenities are available at Zoo Aquarium de Madrid?

The zoo offers restaurants, cafeterias, baby-changing facilities, lockers, cloakrooms, and picnic areas.

Is there parking available at the Zoo Aquarium de Madrid?

Free car parking is available for visitors at the zoo.

Are there shops available at Zoo Aquarium de Madrid?

Yes, there are onsite shops offering souvenirs and animal-related merchandise.

Need more help?

Contact us

This website sells official tickets for this venue. Please note, however, that it is not the official website of the venue.

The images and videos on this website may contain visual elements that have been created or enhanced using AI technology. They are provided for illustrative purposes only.